- Partner with sales teams to articulate Datadog's value proposition, vision, and strategy to enterprise customers
- Own technical engagement throughout customer trials, including product demonstrations and proofs of value (PoVs)
- Technically close complex enterprise opportunities by combining competitive knowledge with credibility built across C-level stakeholders
- Deliver technical briefings and product presentations that translate observability into the business outcomes prospects care about
- Educate customers on the observability risks that matter to their business, and design evaluation plans that fit their stack
- Capture customer feedback, competitive insight, and win/loss analysis in documentation that feeds back into product strategy
- Collaborate with product teams to prioritise feature development based on customer requirements, competitive analysis, and partner feedback
- Provide technical support across the most common programming languages to solve customer integration challenges
- Pull in cross-functional teams to resolve customer concerns and technical issues quickly
- The first EMEA Customer Solution Engineer, wearing many many hats
- Served as technical expert on Checkly's unified testing, monitoring, and observability
platform, driving the Monitoring as Code revolution for enterprise engineering teams
- Owned complete technical evaluation process from initial product demonstrations through
successful implementation, ensuring seamless customer onboarding
- Partnered with high-value customers including Vercel, LinkedIn, 1Password across pre-sales and post-sales stages to maximize platform adoption and ROI
- Leveraged strong technical skills in JavaScript/Node.js, OpenTelemetry, and Playwright to
read, write, and debug code, enabling effective troubleshooting and solution design
- Acted as primary technical liaison between customers and internal Product/Engineering teams,
translating customer feedback into actionable product improvements
- Developed and maintained technical documentation, processes, and policies to improve customer experience and internal efficiency
- Demonstrated exceptional empathy and curiosity when working with customers, building
long-lasting partnerships and driving customer success
- Operated autonomously in remote-first environment while collaborating effectively with
cross-functional teams across pre-sales, post-sales, and support functions
- Contributed to customer support operations to maintain deep platform expertise and
understanding of customer pain points
- Positioned Checkly's value proposition to engineering teams evaluating dev-tools SaaS
solutions, highlighting benefits of unified performance and reliability monitoring
